Pressure Ulcers (also called Bedsores, Decubitus Ulcers), Diabetic Ulcers, Vascular Ulcers, and Xerosis

Site Terms & Privacy Policy of Pharma Naturalis Industries Ltd.

A. Site Terms of Pharma Naturalis Industries Ltd.

These Terms and Conditions constitute an agreement between you and Pharma Naturalis Industries Ltd. Its provisions shall apply to any use made by you (from now on: “the User” or “Customer”) of this Site (from now on: the “Site”) and of any purchase made by you through The site, including the purchase through a widget and telephone purchase or in any other way. Read these terms in full and carefully. To avoid doubt, these terms will also bind any supplier to the site operator and, in any case, this agreement. Entering the site and browsing it, and purchasing products or services offered for sale on it constitutes your consent to receive and act by the regulations. Therefore, if you do not agree to its terms, you are asked not to make any use of the site. The company may change the terms and conditions at its sole discretion. For more details regarding the site and its activities, you can contact customer service at +97254-5414961 or by e-mail at sales@pharma-naturalis.com. The company may block users from entering the site due to a violation of the site’s instructions or at its sole discretion. The regulations are worded in masculine for convenience only but apply to both men and women.

B. Making purchases on the site, keeping information and confidentiality:

Use the website – The website may use chalk 18 years old or older, which has a valid means of payment. As part of the payment, you will be asked to provide credit information or make a payment by other means, such as via PayPal (from now on: “Means of Payment”). The Company may repair and modify the Products or any part thereof at its sole discretion.

Retention of information – While browsing, the company may store information about the surfer’s browsing data and personal information about the surfer, according to the site’s privacy policy.

Verification of details – the company may at any time demand additional information or references (such as an identity card) regarding the user and credit card holder used for the order, including identifying and signing the credit card holder on a voucher as a condition for delivery of the product. The user undertakes to fill in correct details and make fair use of the site. It is clarified that the submission of false information constitutes a criminal offense.

Order confirmation – A confirmation regarding the execution of an order received by the user’s e-mail that includes the relevant order details, such as the order number, customer details, and order details, will constitute confirmation of receipt of the order by the company. The date of placing the order will be considered the date of confirmation of the order with both the company and the customer’s credit company. Delays in the customer’s responsibility will be his sole responsibility by section 43 of the Contracts Law (General Part), 1973. The company will deliver the products purchased on the website to an address in the USA as it was given at the time of purchase by the order and delivery conditions specified on the sales page of the products or services. The company will be entitled to cancel the order and return the funds to the customer at its sole discretion within up to 14 business days. The customer will not be entitled to any compensation as a result.

Delivery of products – Delivery of the products is made via Israel Post or through another delivery service to the address provided by the user at the time of placing the order, subject to the relevant distribution areas. Areas restricted to access from a security or other point of view – the company will be allowed to deliver the products to the user at the nearest and usual place, coordinated in advance with the user. It is clarified that deliveries are made to the post office closest to the customer’s place of residence in certain localities. The delivery fee included in the product description does not have exceptional transportation, such as delivery to a high floor without an elevator (third floor and up).

Calculation of dates – The delivery times listed on the sale page include a calculation of business days only (weekdays, Sunday-Thursday) from the date of completion of the order as defined above.

Self-collection – The customer may collect the product in self-collection from the company’s warehouses or another place, all depending on the matter’s relevance. The collection will take place within 14 business days from the date of order confirmation. Product not collected within the said period – the company will be entitled to charge the customer a daily storage fee of NIS 50 per day or determine that this constitutes notice of cancellation of the transaction; otherwise, the company will be entitled to charge cancellation fees by the Consumer Protection Law. All at the sole discretion of the company.

Delay in delivery – the company will not be liable to the customer for any delay in delivery that does not exceed seven business days from the date on which the customer announced a delay in delivery. In any case of force majeure, the company will not be liable for any delay or damage caused. Notice of such delay shall be given to the company within a reasonable period, and in any case, not exceeding 72 hours from the date on which the fixed delivery date on the product page has passed. After 72 hours and when the customer has given no notice, it will be considered if the product has reached its destination on time.

Missing products – The existing products in stock are displayed on the sales page. However, there may be cases where a product is out of stock. In this case, the customer will notify the customer. The company will be entitled to cancel the order and return the funds to the customer within 14 business days. In any case, the company does not guarantee that all products are in stock.

Cancellation of order – the order can cancel the order by sending an e-mail to sales@pharma-naturalis.com by the Consumer Protection Law, 1981 (from now on: “the Consumer Protection Law”). To avoid doubt, cancellation policies are subject to the Protection Law of The consumer.

C. Privacy Policy

1. General and Consent This Policy details how Pharma Naturalis Industries Ltd (hereinafter: the “Company“) collects, retains, and processes personal information. The records of the Site and the systems that operate it constitute an institutional record and shall serve as conclusive evidence. Entering the Site, browsing it, and providing information constitute the User’s consent to the collection and use of the information in accordance with this Policy and the Protection of Privacy Law, 5741-1981 (hereinafter: the “Privacy Protection Law”).

2. Purposes of Data Collection and Types of Information The Company may use any information provided to it by the User (including information collected through forms, cookies, and browsing data) solely for the following purposes:

  • Order Processing and Customer Service: Processing and delivery of products, customer service, and support.

  • Direct Marketing: Sending marketing materials and updates, only after receiving the User’s separate and explicit consent for Direct Marketing (as defined in the Communications (Bezeq and Broadcasting) Law, 5742-1982).

  • Statistical Data Retention: Analyzing browsing and usage data to improve the Site and services.

  • Content Sharing and Sensitive Information: For the purpose of collecting and publishing customer stories on websites and social media platforms, only after obtaining the User’s explicit and specific consent in the relevant form.

    • Important Note: Through the “Share Your Story” form, we collect information that may be considered “Sensitive Information” (such as details about skin problems/health condition). This information will be treated with a higher level of security and is collected only upon the User’s active and informed consent.

3. Data Security and Retention The Company stores the information in its databases, secure servers, and other repositories. The information is retained through various technological means, such as “Cookies” (small text files stored on the User’s hard drive). The User agrees to the storage of the information in these databases. Cookie settings can be adjusted in the browser to block or delete them. The Company takes reasonable and accepted security measures to protect personal information but cannot guarantee absolute immunity from breaches.

4. Transfer of Information to Third Parties The User agrees to the transfer of the information or parts of it to related parties, including, but not limited to: the courier company, payment service providers (such as PayPal), mailing service providers, and any other entity required for the realization of the purposes of use detailed above.

5. User Rights (Review, Correction, and Deletion) Every User who has provided personal information has the following rights, in accordance with the Privacy Protection Law:

  • Right to Review and Correction: The User is entitled to review the personal information held about them in the Company’s databases and to request its correction if it is incorrect, incomplete, or inaccurate.

  • Right to Deletion (“Right to be Forgotten”): The User is entitled to request the deletion of their personal information from the databases. The Company will honor these requests, except for information that it is required to retain by law (for example, for accounting purposes or proving consent to marketing).

  • Exercising Rights and Inquiries: Requests to exercise these rights, or any questions regarding the Privacy Policy, should be sent to the email address: sales@pharma-naturalis.com.

6. User Responsibility The User must keep their password and username confidential, and these are for personal use only. The Company will not bear any responsibility for any privacy or any other invasion caused due to incorrect or unauthorized use of the username and password.

D. Violation of the regulations

The relationship between the parties will be governed by the Contracts Law (General Part), 1973, and the Contracts (Remedies for Breach of Contract) Law, 1970. It is agreed that jurisdiction will only be in the court in Tel Aviv.